Buy with confidence thanks to 21Floors 100% Satisfaction Guarantee*
As part of our commitment to delivering expert, unbiased beauty advice, our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.
We’re pleased to inform you that any unopened product can be returned and fully refunded or exchanged within 28 days of purchase with a proof of purchase.
Opened or used products that you are not completely satisfied with can also be returned for an exchange within 28 days of purchase with a proof of purchase.
Our dedication to helping you choose the right product and to be able to purchase from 21Floors with even greater confidence.
*Terms & Conditions:
We are responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Excludes gift card/e-gift cards, samples and gift with purchase, Sale and clearance items. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that original delivery charges are not refunded.
We regret we cannot offer returns to store on sale items.
21Floors will refund your payment for the goods as soon as possible by the original payment method, no later than 4 working days after we have received the goods. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.
Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.